Your 24/7 AI-Powered Answering Service Covering All Your Bases.
Never miss a phone call, DM, or text message again.
TappedIn Concierge autonomously manages your inbound guest inquiries across every platform, all day long—giving your guests 5-star service without costing your team a single second.
Never Miss a Call or DM:
The Cost of Unanswered Inquiries
It’s Friday night. The printer won’t stop, the bar is three-deep, and the host stand has a line out the door. Meanwhile…
- The phone is ringing—and nobody can grab it.
- An Instagram DM from 6 PM is still waiting: “Table for four tonight?”
- A website visitor can’t find your hours—and gives up.
Every one of those is a table heading to your competitor. You shouldn’t have to choose between the guests in your dining room and the guests trying to get in. With TappedIn Concierge, you don’t have to.
Automate Guest Support with TappedIn Concierge: Your Multi-Channel AI Assistant
Deploy a unified, high-performing “team” of specialized AI employees that never sleeps.
Why Restaurants & Bars Choose Our AI Phone Answering & Chat Service
24/7 Coverage
Always-On AI Answering, Whether You’re
Slammed or Closed
The Problem: Guests expect immediate answers whether it is outside of your business hours or in the middle of your Friday night rush.
The Solution: Always on, so you don’t have to be!:
- Answers calls, DMs, and webchats 24/7
- Able to text links for online ordering, reservations, and more
- Answers questions without a single staff minute
- Able to transfer calls if a human is needed or requested
Consistent Accuracy
Train Once, Answer Correctly
Every Time
The Problem: Training a rotating team of hosts, servers, and bartenders on the exact nuances of your menus, parking situations, holiday hours, etc. means answers vary and mistakes happen.
The Solution: Correct and consistent responses:
- Train once: we’ll upload menu, hours, FAQs and its set, update as often as you’d like
- The same correct answers are given across all communication channels
- Warm, hospitable, always in your brand voice, and never frustrated!
Unified Communications
Manage Calls, SMS, and DMs
from One Inbox
The Problem: Website forms, texts to personal cell phones, social media messages, and phone calls all answered by different people, means response time and accuracy vary, and you have no visibility into any of it.
The Solution: One place for everything:
- Single unified inbox shows all messages and responses
- Most conversations handled autonomously
- Step in anytime to respond to from a single dashboard
One AI Answering Service, Four Specialized Digital Roles
Custom personalities, chosen by you, pulling from one source of truth to answer all of your guests’ questions.
AI Voice Receptionist for Phone Calls
Greets callers with a tone and personality chosen by you, answer FAQs, sends links, and routes complex calls to the appropriate manager.
Social Media Manager for Instagram & Facebook DMs
Instantly replies to Instagram and Facebook DMs. When a customer asks “Are you dog friendly?” or “Do you have outdoor seating?” on social, they get an answer in seconds.
Web Chat Host for Website Visitors
Adds an elegant chat interface to your website (something almost no competitors have). It intercepts guests looking at your menu and guides them straight to booking a table or ordering online.
24/7 Text & SMS Concierge
You’ll get your own local number for guests to text with, so you’ll meet every guest wherever they are.
Never Miss a Call, Convert Every Guest.
Ready to turn one of your biggest pain points into one of your strengths?
After years of frustrations with the same results, try something new. #gettapped with the TappedIn Concierge and watch your dining room fill up!